FAQs

Everything you need to know & more. 

What is Qasil?

Qasil is the powder that is formed from the finely crushed & dried leaves from the Gob tree (Zizyphus Jujube tree)  native to Somaliland. It is a powerful cleansing and detoxifying powder. Used for the skin and hair. 

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Refund & Returns

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.

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Shipping 

Our products are hand prepared, therefore all orders are processed within 3 -5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.